Using the Content Management System

From Web Management Committee Policies and Procedures

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A. Creating and Updating Pages

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1. Creating a Page

  1. Submit a Web Help Desk ticket detailing the name of the page you want created and its purpose.
  2. Web Services staff will create the page, make you the owner, choose the proper layout, place it in the site architecture, and add basic modules (navigation, and title) to the page
  3. Web Services will inform you page has been created
  4. Add modules you want and content to the page
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2. Updating a Page You Own

  1. Use the staging server (http://staging2.lib.uh.edu) to navigate to the page you want to edit
  2. Click on the My Account button to login
  3. Enter your username and password (same as your computer)
  4. Using the appropriate modules, add the desired content to the page
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3. Questions to keep in mind when requesting a new page or updating page content

  • What is the purpose of this page?
  • Who is the audience of this page?
  • What do you want people to be able to do when they visit this page?
  • How does this page relate to the rest of the site?
    • Does this content exist someplace else on the site?
    • What other pages might people visit before or after this page?
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4. Three Facts About Web Users to Keep in Mind

     (from Don't Make Me Think! A Common Sense Approach to Web Usability by Steve Krug)

  1. Users don't read pages, they scan them
    • User don't make optimal choices, they "satisfice"
  2. They make the first reasonable option
  3. User don't figure out how things work, they muddle through
    • This doesn't mean that they don't "learn" a system as they use it
      • Make their own mental model of how something works
    • It does mean they don't read instructions or directions
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5. Layout Options

Generally, when  page is created, a layout is chosen for you depending on the page's location within the site architecture.  But you, as the page owner, have some flexibility in determining how you want your page to look.  Here are the possible layouts:
  • Subpage No Bubble
  • Subpage Bubble Sides
  • Branches
  • Big Bubble
  • 3 Column + Center Bubble
  • 3 Column + Right Bubble
  • 2 Column
  • 3 Column, Center Bubble
  • Homepage
  • No columns
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B. Modules

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Modules with Specific Permissions

  • Hours – Can only be updated by Coordinator for Access Services (Main Library Hours), Branch Coordinators (each branch hours is updated by their specific coordinator), or Head of Branches (any of the branch hours)
  • Events – Can be updated by ADs, Department Heads, and their designees (this includes person overseeing open workshops)
  • Jobs – Can be updated by staff in Human Resources or Web Services
  • Staff Information – Staff can edit their Bio, and Instant Messenger Information. Name, Department, Title, Email, and Phone are updated by Library Human Resources. If this information is incorrect please let Library Human Resources know.
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C. Permissions

What You CAN'T Do

What You SHOULDN'T Do

Change Page Title

  • You cannot change the title of the page. You have the option of whether or not you want it to display on the page, although Web Services highly recommends that you do display it.  This is found within the Title module.

  • You can also create section headings with this module. If you want additional section headings, you must add additional Title modules to your page.

Change Layout

  • Please don't change the layout of the page drastically.

  • For example, you can obviously move some modules around, but don't go and put the navigation on the right side or at the bottom.  Use common sense.

Change Page Ownership

  • You cannot change who owns the page unless you are a supervisor.

  • You can, however, edit the Text Box module (main content areas) and they will get an email with a link to the CMS so they can see the recommended fixes.  You cannot make the changes live.  Only the page owner can do so after reviewing the modifications

  • If someone leaves and that person was in charge of several pages, only the Supervisor or Web Services can reassign those pages.

Change Design

  • Don't change the page to a different design. When Web Services creates a page, they pick the best layout for that page based on the location within the site and how the page is going to be used.

Create or Edit Forms

  • Currently you cannot create or modify forms. 

Poor Content

  • Don't be negligent in the quality of content you are putting on your pages. 

Upload Files

  • You cannot upload images, PDFs, or any other types of files.  However, in the TExt Editor, News, and SPIF modules you can link to images that are already within the images folder.

Ignore Errors

  • Please don't just ignore errors or problems.  Please fix them or submit it to the Help Desk so someone else can fix it.  The website can only be successful if everyone helps to maintain it.

Add Search Tabs

  • In the Search module, you do not have the ability to add additional links for tabs.  You must select the tabs you want from the list provided. 

 


*** If you need to do any of the things listed above, please submit a Systems Help Desk ticket (https://helpdesk.lib.uh.edu/) clearly explaining your need and Web Services will do it for you. You can also have a conversation with the Head of Web Services about permission exceptions.


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